FAQs

How should I care for my Simpli Simbi piece?

These hand-finished pieces require a minimum amount of care to keep them in their original beauty. Clean with warm soapy water and dry immediately with a soft cloth. Using solvents, ammonia, any household abrasive cleaners, or scouring pads could harm the piece. The piece must not be placed in a freezer, microwave oven or washed in a dishwasher.

Simpli Simbi offers complimentary cleaning and repair service for all of our pieces.

Do you offer refunds or returns?

Firstly, we owe you a “thank you!” Nothing makes us happier than happy customers, and as such we promise to do our very best to deliver amazing pieces and customer experience and rest assured, to make right any hiccups along the way.

We back this up with our return policy.  If you are not pleased with your purchase from Simpli Simbi just contact us within 14 days and we will give you an exchange or replacement.  While we hope it doesn’t come to that, we promise to make it as painless as possible.

Simpli Simbi will accept, for exchange, items that are in new condition, unworn, unaltered and free of damages by the customer.  On purchase, if the goods are defective in any material respect we will aim to replace the goods.

If you have simply changed your mind, please understand that Simpli Simbi will not refund you.  You are welcome to exchange your purchase, receive a credit note or voucher instead.

Do you sell wholesale?

If you would like to know more about how we can assist with your wholesale or trade needs, please get in touch with us and let us know more about your business and what platform you are wanting to sell or use Simpli Simbi pieces on.

Do you ship regionally or internationally?

Simpli Simbi has partnered with DHL for all orders shipped regionally or internationally.  All delivery destinations will be charged in USD. Prices are quoted based on the delivery address. We are unable to give advice on any local duties or taxes.

Do you do custom orders?

Yes we do! You can choose your design and size, request us to design something for you, use your logo, the options are endless. The minimum processing time you can place on a custom order is 2-4 weeks. Please get in touch with us, and let us know how we can help.

Loyalty programme

We love our Simpli Simbi pieces and were delighted that you feel the same.  Our loyalty cards are our little way of saying thank you.

For every purchase in store, we will reward you with a tick on your card.  On your fourth purchase enjoy a free serving spoon of your choice from us.

Gift Wrapping

You’ve found the perfect gift and now you want it wrapped in a pretty package.  Available in store, Simpli Simbi offers personalised gift wrapping.  Depending on the size and shape of your gift, we will carefully wrap your gift, ensuring it is protected.  Gift wrap will be chosen specially to suit the occasion. On all wrapped and boxed items, we’ll add an attractive Simpli Simbi bow and ribbon.

Gift Certificates

Purchase a Simpli Simbi gift certificate to the value of your preference, leaving  the choice to your family or friends.

Gift Registry

Very few things are as exciting as making your first home together as newly-weds, but it’s certainly no small task. Allow your nearest and dearest to see exactly what kind of gifts you’re looking for, with added convenience. Simpli Simbi’s bridal registry makes gift-giving easy with features like gift wrapping service and our loyalty programme.

Create a home that you’ll be proud to show off to friends and family—and to come home to after a long day. Satisfy your home decor needs (and whim) with Simpli Simbi’s registry.

Serving Spoons Simpli Simbi